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Kudos to Hare Racing

choffman

choffman

Commuter / Tourer
Joined
May 28, 2004
Location
Raleigh, NC
Moto(s)
BMW 2011 650 GS twin
Name
Cecilie
I love going to Hare Racing - I'm always treated like a valued customer.

My husband's VFR needed an oil change before we leave on a three-week ride to Alaska, but he's got other stuff he needs to attend to, so it was up to me. I read the manual, verified that I knew where tools for the job were, and read the manual one more time. I decided that this was something I didn't want to mess up, so I called Hare Racing and asked Gunther if I could watch the oil change process.

Watching Fred work is a pleasure. There is a sureness about how he handles his tools and the bike, it all happens in a smooth, orderly, efficient manner.

Prying out the clips on the underside of the bike has given my husband fits in the past. Fred also found them remarkably uncooperative, so he drilled the holes a bit larger to accommodate a set-in screw well which will make the body work removal much easier next time.

The customer service is great, the work is the best and the prices are reasonable. Check 'em out! [They are at their new location on Old Middlefield Road in Mountain View]. http://www.hareracing.com

- - -
Cecilie's Moto Journal
http://www.balsamfir.com/motorcycle.htm
 
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I 2ND THAT ALSO!

Fred at Hare has worked on my last 4 bikes, alot of my friends bikes, and never 1 complaint.

I can just drop off my bike, have them do the work, and get it when its done without having to question any of the work.
 
They are working on my bike right now, doing a full service, rejetting, dyno runs, and putting on new rear indicator lights (I bought my bike used from someone who put useless LEDs on the back).

I'm hoping to get my bike back tomorrow, and hoping to praise the service.
 
Hare Racing gets a thumbup from me.... unfortunately, due to distance, I didn't get a chance to use their services much, but have only heard good things from people about them... and that Gunther guy owns a 1000rr with full ohlins on it, so he can't be that bad! :twofinger


:thumbup
 
I called HR last year to work on my VFR. I wanted my forks reworked with Race Tech stuff and springs as well as a new rear shock. They didn't seam to know if anything was available for a 1994. He said they'd get back to me. I called back two days later and the dude said Rtech didn't make stuff for my bike and finding a rear shock would be difficult.

I went to the race tech website and found everything I would need in about 30 seconds. Also, found all kinds of aftermarket shocks available within another 30 seconds. So it seems like the dude could have found the info in less time than it took to tell me it was unavailable! I figured they only wanted to work on GSXR's, R6's and CBR's or something, and not on older bikes???

Frankly, I was surprised as it was would have been well over a 1500 dollars worth of work!!


Maybe I'll try them again.:confused
 
Hare Racing has great customer service..I just wish they were not so busy and a lil far from my condo(San Mateo) so i could have them do ALL my servicing..Would save me some wrenching and I hate them weak ass fairing clips..
 
um,they changed your oil,it's not a big deal. Let me know when they do some major service and how that goes.
 
Yup, just an oil change - not a big deal, a basic competency that we take for granted. Based on experience with some of the moto-wrenching shops in the south bay area, I no longer take simple jobs for granted. Fortunately most of these shops are no longer under the same management.

I'm sure that you have a few mechanical service horror stories yourself, right?

And, Hare Racing gets it that even though they are servicing my husband's bike, I'm the one who rode it in, I'm the one who will ride it away - Customer service means a lot to me.
 
Definately HR especially Gunther has great customer service. To me it helps when they don't talk down to you like you're some idiot who shouldn't be on a bike.
VTRider, I think it shows alot when they can put that kind of customer service into something so little (they're not making much on it) it gives you peace of mind when you need something major.
 
VTRider said:
um,they changed your oil,it's not a big deal. Let me know when they do some major service and how that goes.
Click to expand...
Some sport bike shops around here...I'll protect names for now...don't know how to do oil changes.

How do I know? I got the wrong O ring installed and my bike dumped all the oil on the pavement of my parking spot.

Same shop screwed up my valve clearance.

Funnily enough, I work a few doors down from Hare's and I can hear them doing dyno runs right now. I wonder if it's my bike...maybe I'll get it back today!
 
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