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Old 11-19-2020, 03:04 PM   #1
guycole
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Join Date: Sep 2018
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Motorcycles: VFR 800, KLR 650
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FasTrak keeps charging me full price

If you call and complain, will they actually refund the difference?
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Old 11-19-2020, 03:58 PM   #2
GPzPop
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Location: L i b m o
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charging full price on toll bridges on your moto in carpool lanes? during carpool hours? (should be $ 2.50 / each trip)
or in express lanes? (Motos should be free)
What was customer support's response ?
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Last edited by GPzPop; 11-19-2020 at 03:59 PM..
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Old 11-19-2020, 04:06 PM   #3
guycole
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I haven't called (but I will) because I'm not going to work every day, but WFH is ending for me and tolls will be a thing.

Is amazing to me that FastTrak gets the plate right, but doesn't grok it is a MC.

Thanks for the response.
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Old 11-19-2020, 04:08 PM   #4
ksandvik
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Yes especially as the DMV records should have that info.
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Old 11-19-2020, 04:18 PM   #5
wrryder
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That sucks
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Old 11-19-2020, 07:33 PM   #6
psychocandy
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There is no longer a "discount" rate for motorcycles with FasTrak & there hasn't been for years. You either pay full price, or you get the carpool rate IF you use the carpool/HOV lane during the specified hours.
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Old 11-20-2020, 10:53 AM   #7
ScottRNelson
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Motorcycles: Honda XR650L, KTM 790 Adv R
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Yet another thing that I don't miss about California - Tolls and FasTrak.

I don't remember exactly what it took to cancel the three FasTrak devices that I had before I left, but at least I only had to do it once and it was taken care of.
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Old 11-20-2020, 10:58 AM   #8
ksandvik
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At least we do not have so many toll roads than other states or south California, east coast being a pain.
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Old 11-20-2020, 11:02 AM   #9
ScottRNelson
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At least we do not have so many toll roads than other states or south California, east coast being a pain.
Well, there are exactly zero tolls of any sort in the state where I live.
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Old 11-20-2020, 12:15 PM   #10
KazMan
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Join Date: Apr 2010
Location: SF Bay Area
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I'm wondering if this is something we could ask our local AMA Rep to pursue?
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Old 11-20-2020, 01:11 PM   #11
bikewanker
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I got a .70 credit by phone this summer for carpool in an express lane. Was told to toggle a switch on my transponder but it’s too old for that. Just another subscription service to monitor.
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Old 11-20-2020, 02:12 PM   #12
artyom666
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Go to your online account and complain. They will refund. Next step - physically remove fastrak device from your bike. They will bill you by plate, will be free in flex lanes. I did it a year ago, and no more errors.
If you search barf you will find similar threads.
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Old 11-20-2020, 05:00 PM   #13
Kornholio
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Join Date: Apr 2008
Location: Hayweird
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Quote:
Originally Posted by ScottRNelson View Post
Well, there are exactly zero tolls of any sort in the state where I live.
Idaho also only has 25% of the total roadway miles that California has. Not exactly a realistic comparison.

https://www.fhwa.dot.gov/policyinfor.../2008/hm60.cfm
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Old 11-20-2020, 06:03 PM   #14
vizcarmb
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You need your toll tag to get the discount

If you just register it with your plate and not carry it with you, will get charged full priced
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Old 11-20-2020, 06:32 PM   #15
mrzuzzo
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The proper way to do it is go in the carpool lane that is wider and ride off to the side so you don't trigger the sensor.

Free for life. You're welcome.
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