Dr. Evil
Mother of God.
Do you find that your internet speeds match what they promise you?
How is their service in general?
How is their service in general?
-
There has been a recent cluster of spammers accessing BARFer accounts and posting spam. To safeguard your account, please consider changing your password. It would be even better to take the additional step of enabling 2 Factor Authentication (2FA) on your BARF account. Read more here.
AT&T Uverse Internet Customers, a Question for You
- Thread starter Dr. Evil
- Start date
Bay Arean
Well-known member
I have not tested, using one of those online download speed testers since my service went "over" to Uverse from DSL. I am not a power downloader, etc etc.
I will say this. ATT-Yahoo email service is very, very slow. It takes forever to load the log-in panel, and forever to retrieve messages. I have Uverse at home and DSL at work, and both are extremely slow. I can get a Facebook or BARF page up instantly but not anything to do with ATT or Yahoo, including email service, Yahoo News stories, etc. They really want you to use their Web-based browser rather than a machine based mail program, yet their web mail is much slower. Our ATT service at work stopped being compatible with Apple's native Mail program in October, and all of us had to load Thunderbird to continue machine-based mail. It does still work at home however, where I have a similar Mac etc etc. This is a known issue so its not just us. Our support dude couldn't make it work either.
They have had terrible problems of course, just this month with Yahoo mail with 18 million email passwords exposed. Our office depends on ATT to exchange news stories, photos via email. We lost service for a few days, etc etc, though its working now.
I think ATT-Uverse is just huge and a little out of control. But like I said, for regular web-surfing, its plenty fast.
As for their service, you need to call during business hours to speak to someone in-country. After about 5 PST, their help desks switch over to foreign.
Because we have a U-verse two-line installation (too far from node so it takes two lines to power our service) it took months and months to get our service right. I have had more than 24 visits in the last year and a half trying to get it right. And it finally is. I have had every kind of problem. They always will try and fix it but it gets really old. I am on my third digital TV tuner, my second backup power supply. I have heard every possible explanation of what is wrong with my service, but as I said, its finally stable.
The worst thing is, I apparently have better service than Comcast customers, which is just bizarre.
The entire Uverse premise, of fibre optics, is pretty much a lie. It only is fibre optics to a certain point. Then it goes right back to the same cabling it ever was, in my case, 40 years old phone lines in the house. I upgraded my own inhouse with some Cat 5 (or 6? cant remember) just for my Internet line, but it doesn't seem a bit faster. And when you get a good tech, he will come and do your termination of your cabling if you are handy and want to replace your wiring.
As for billing and charges (this is assuming you are going to bundle), be prepared to call every three months and scream at their Retention person because their promos expire. I call Alexandria, Lousiana and talk to a few folks and end up with a three-month discount until it expires.
I will say this. ATT-Yahoo email service is very, very slow. It takes forever to load the log-in panel, and forever to retrieve messages. I have Uverse at home and DSL at work, and both are extremely slow. I can get a Facebook or BARF page up instantly but not anything to do with ATT or Yahoo, including email service, Yahoo News stories, etc. They really want you to use their Web-based browser rather than a machine based mail program, yet their web mail is much slower. Our ATT service at work stopped being compatible with Apple's native Mail program in October, and all of us had to load Thunderbird to continue machine-based mail. It does still work at home however, where I have a similar Mac etc etc. This is a known issue so its not just us. Our support dude couldn't make it work either.
They have had terrible problems of course, just this month with Yahoo mail with 18 million email passwords exposed. Our office depends on ATT to exchange news stories, photos via email. We lost service for a few days, etc etc, though its working now.
I think ATT-Uverse is just huge and a little out of control. But like I said, for regular web-surfing, its plenty fast.
As for their service, you need to call during business hours to speak to someone in-country. After about 5 PST, their help desks switch over to foreign.
Because we have a U-verse two-line installation (too far from node so it takes two lines to power our service) it took months and months to get our service right. I have had more than 24 visits in the last year and a half trying to get it right. And it finally is. I have had every kind of problem. They always will try and fix it but it gets really old. I am on my third digital TV tuner, my second backup power supply. I have heard every possible explanation of what is wrong with my service, but as I said, its finally stable.
The worst thing is, I apparently have better service than Comcast customers, which is just bizarre.
The entire Uverse premise, of fibre optics, is pretty much a lie. It only is fibre optics to a certain point. Then it goes right back to the same cabling it ever was, in my case, 40 years old phone lines in the house. I upgraded my own inhouse with some Cat 5 (or 6? cant remember) just for my Internet line, but it doesn't seem a bit faster. And when you get a good tech, he will come and do your termination of your cabling if you are handy and want to replace your wiring.
As for billing and charges (this is assuming you are going to bundle), be prepared to call every three months and scream at their Retention person because their promos expire. I call Alexandria, Lousiana and talk to a few folks and end up with a three-month discount until it expires.
Last edited:
boney
Miles > Posts
I'm sure there're some experts around here who can correct my mistakes if I make any.
I went from old DSL to U-Verse internet and phone not too long ago. Mostly because every time someone went into the ATT vault at the end of my street my DSL got jacked up. I don't know why but it's been that way for a few years. ATT was always on it right away. The tech lives near by.
ATT is going to fiber optic because it's their own infrastructure. What that means is that it hasn't been deregulated like the old copper lines have, and they don't have to "share" them with other companies. This is something that Comcast enjoys too- no sharing. Fiber optic is capable of far greater bandwidths than copper wire. With the new equipment they can break the nodes down into much smaller areas than with the old copper system and can generally get the fiber closer to most people. From there its on the copper.
U-Verse uses two pair of copper wires instead of one. That is why it can carry a wider bandwidth, and also if the node is closer to you then there's less loss and greater speed.
I switched because I was tired of getting knocked off and I figure ATT is going to try to get everyone onto fiber then ditch the old system- leaving it for the small companies to worry about. It's a few bucks more each month for bigger speeds and a lot less than I was paying for phone. Overall I come out even with twice the speed.
Since I moved from DSL to U-Verse I've had no problems. None.
This is with Mrs. Boney streaming Netflix HD in the other room:
I went from old DSL to U-Verse internet and phone not too long ago. Mostly because every time someone went into the ATT vault at the end of my street my DSL got jacked up. I don't know why but it's been that way for a few years. ATT was always on it right away. The tech lives near by.
ATT is going to fiber optic because it's their own infrastructure. What that means is that it hasn't been deregulated like the old copper lines have, and they don't have to "share" them with other companies. This is something that Comcast enjoys too- no sharing. Fiber optic is capable of far greater bandwidths than copper wire. With the new equipment they can break the nodes down into much smaller areas than with the old copper system and can generally get the fiber closer to most people. From there its on the copper.
U-Verse uses two pair of copper wires instead of one. That is why it can carry a wider bandwidth, and also if the node is closer to you then there's less loss and greater speed.
I switched because I was tired of getting knocked off and I figure ATT is going to try to get everyone onto fiber then ditch the old system- leaving it for the small companies to worry about. It's a few bucks more each month for bigger speeds and a lot less than I was paying for phone. Overall I come out even with twice the speed.
Since I moved from DSL to U-Verse I've had no problems. None.
This is with Mrs. Boney streaming Netflix HD in the other room:
Attachments
Last edited:
It's fine as long as you get a good installer and you're still reasonably close to the CO. It's not full fiber to the home like FIOS, Google Fiber, or Sonic.net in the six neighborhoods they've actually rolled out fiber to.
You will get the same bullshit price creep that you would get with a cable provider and will have to call and complain to get put back on a promo price.
Basically they are all assholes. ATT, Comcast, whatever.
You will get the same bullshit price creep that you would get with a cable provider and will have to call and complain to get put back on a promo price.
Basically they are all assholes. ATT, Comcast, whatever.
mike23w
Giggity
hell no.
charged for 1.5mbps downstream when i first got my service.
logged into the modem to see i was capped at 768kbps. turns out i'm as far from the CO as possible so no way i'd get 1.5 mbps. no credit to my account even though i was paying for higher speeds for a long while.
last month i checked and now my modem is configured for 352 kbps because the signal from the uverse customers bleeds into my adsl1 signal and makes my shitty 768kbps even slower. at least the support guy was sympathetic and gave me 2 months credit. but fuck that, i'm ditching att and going with sonic as soon as possible.
Yakoo752
USN
I had ATT a few years back and left cause it was nothing but problems
this is my comcrap today
with HuluPlus playing on the Roku right now
I absolutely HATE comcrap but I don't see getting this for what I pay elsewhere
this is my comcrap today
with HuluPlus playing on the Roku right now
I absolutely HATE comcrap but I don't see getting this for what I pay elsewhere
stangmx13
not Stan
ATT sold me service claiming that my connection wouldn't be affected by traffic because of their fiber line. unfortunately, i still notice a slower connection when everyone gets home from work. I'm paying slightly less than b4 for essentially the same product, so i can't complain.
LongGoneJohn
Gone
I have never had good service with ATT, whether it was TV, UVerse TV, DSL Internet, UVerse Internet, or wireless. Their customer service has always been some of the worst.
Abyss
Anhedonia
It sucks and if we switch to Comcast we will get literally 5x the bandwith for 10% more a month.
Fuck this shit.
Fuck this shit.
wazzuFreddo
WuTang is 4 the children
My office internet is slower than my cell phone on the download, lolz
SteelerFanatic
TEAM BARF-MW2
I can't complain about Uverse. We ditched satellite a couple months ago and now stream everything. We paid for the "fastest" service they had at the time and haven't had any issues. We can have multiple hd streams happening at once.
Now, where I can complain is their hardware they give you. The 2wire piece of shit gateway. Doesn't have USB ports for NAS nor does it support N. I had to daisy chain another router for those features.
Now, where I can complain is their hardware they give you. The 2wire piece of shit gateway. Doesn't have USB ports for NAS nor does it support N. I had to daisy chain another router for those features.
954Rider
New member
ATT uverse sucks. I pay for 18mbs downstream, and 1.5 up. Half the time I get only 8-9mbs down. While that shouldn't make a huge difference, Uverse has a protocol where all traffic is routed through one of their servers first. At least that's what they tell me. I live in an apt complex where only ATT is allowed. I complained about my issues and the tech they send out tells me I'm not even supposed to have have the Uverse and I'm supposed to downgrade back down to 1.5. Well fuck that nonsense. I'm dealing with it until I move in a few weeks.
Beauregard
Aut Agere Aut Mori
- Joined
- May 18, 2003
- Moto(s)
- elude me.
- Name
- Guess....
No.
The speed is mediocre and their customer service is atrocious. They will actually lie to you. Seriously. To your face.
This week, my biggest sales week, my internet crapped out, meaning I had no credit card processing; we're talking $20k+/day. ATT/Uverse said they'd send someone out tomorrow. For three days. When the dude finally showed up to fix the firmware update they'd forgotten to give me he said he's just got the call.
I called their office for compensation and they offered me seven dollars and a free month. SEVEN FUCKING DOLLARS.
Were it not for my Verizon hotspot backup I'd be out $60k.
Do yourself a favor and avoid the Uverse scam.
Abyss
Anhedonia
My parents (when I was living with them as a wee lil boy) got terrible internet speeds for about a year and refused to upgrade (much to my chagrin). It was about my junior year in high school when I asked my mom exactly how much bandwith she was paying for. She told me 8 mb/s. Tested it... guess what? 0.5 mb/s down, 0.4 mb/s up. They never noticed because the most they were doing was work related crap and email.
Called AT&T, was put in contact with Indian call center where they only spoke broken English, was informed that our area had substandard transmission capabilities or some complete bullshit about the "wires not working". You didn't tell us for over a year? My guess is they realized we were only using about 1/8th of the internet we paid for, they restricted our bandwith, and sold it to someone else. ISPs do this ALL THE TIME. You can get more paying customers for the same amount of server hardware.
Convinced parents to get Comcast. (⌐■_■)
daventura
Wishes He Coud Still Ride
Cable.
It's worth it.
MC BumSlap
Big Belly Bum Scud
Sonic.net if you can get it. Sure, they run on AT&T lines but their customer service is in Santa Rosa. I've been a long time Sonic.net customer and I've never had any issues with their service or billing.
And of course you will probably not get anyone's advertised speed because it states "up to".
And of course you will probably not get anyone's advertised speed because it states "up to".
Abyss
Anhedonia
Cable.
It's worth it.
More jelly than Smuckers
Bay Arean
Well-known member
I just checked mine but have no idea what I was promised. It said 20.95 and 1.51 on the Ookla.
Cycle61
What the shit is this...
Century Link DSL out here in the Washington boonies has been surprisingly good. We picked the 10mbps plan, and that's what we get.
