Up until recently, I thought that AT&T had the worst customer service on the planet.
I present you with the proof to the contrary:
888.863.8768
That is the phone number for MetroPCS. Call it. Just try to get a human being on the other end. I dare you.
I'm betting that's a Chinese company or a Chinese support line. Look at the number of 8's. They love 8's in chinese culture.