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Buying A Duke 690 - Scuderia Lost A Sale and The Motor Cafe Exceeded My Expectations

I'm glad you found a dealer who wants you to be their customer.:thumbup

In the early 80's I was a "salesman" at Richmond Kawi. Oddly enough the owner (one of the owners?) was a guy named Paul. He had me tell flat-out lies to make sales, promise bikes we didn't have, never quote an otd price: only work out a monthly payment and offer to throw in "free' accessories only to sneak them onto the invoice at signing. :thumbdown

I simply wasn't the kind of asshole they were looking for, I only lasted about 2 weeks.
 
Hey Paul, did your friend buy the bike?

Scuderia is still a fantastic dealership. Like Ace there will be some pains as the new ownership settles in but in the end I think it'll still be a "go to" dealership.

Erin has me all inspired now!
 
Hey Paul, did your friend buy the bike?

Scuderia is still a fantastic dealership. Like Ace there will be some pains as the new ownership settles in but in the end I think it'll still be a "go to" dealership.

Erin has me all inspired now!

Thanks for the kind words, and yeah he pulled the trigger. He was hemmin and hawwin because he was trying to wait til his birthday next month but like Erin knows, once you ride that thing it's all over for you :ride
 
So psyched you got the bike Erin. Glad everything worked out in the end.

I haven't really been in to Scuderia since the management change but I will say I'm not surprised. Well maybe I have been in since the change was official but nothing had really changed. I have always had mixed experiences there. Ranging from fantastic service to feeling belittled and ignored. That is even after knowing people who work and have worked there. The past couple times I have been in have been good though. Years ago I had experiences that were just awful and I was there ready to buy gear...friends had to convince me to give it another try at one point.

Anyway I'll stop in and see the new remodel. I saw when they put. The new sign in as I pass it everyday on my commute.
 
You coulda told tire kicker guy what the price was at the other store. :teeth

Congrats on the 690 and the good deal! :thumbup
 
Erin, I'm not sure what's more badass, you or that Duke 690 by your side. Congrats on the new ride! :ride

I too recently purchased a new bike from the aforementioned Paul. My experience, however, was a bit different.

I've been looking for a 2nd bike for a couple months now, either new or used, but after seeing a few sketchy examples on craigslist, I decided to hit up the dealerships. Like everyone else, I want a deal on a new purchase. My experience, however, with dealers of high-end Euro bikes in the City is that basically you pay full MSRP plus their outrageous fees . It's a racket, I know, but if you don't the person right behind you will gladly fork over his or her money. Hey, what can you say, this is a wealthy town...

At the same time, from what I understand, profit margins are slim in the motorcycle business. We all know that the last few years have been rough for Bay Area dealerships. Fortunately, Scuderia weathered the storm, albeit with new ownership, which is great 'cause I love the guys & gals who work there, e.g., Brian in apparel who, with just a glance, can recommend what'll work for you and what won't. We all want Scuderia to be around forever.

I did my research and visited the shop a few times. Paul always answered my questions and there was never any pressure or attitude. Unlike many sales people I've encountered over the years, Paul knows his product and his enthusiasm for motorcycles shows. Even though his primary goal is to move stuff off the showroom floor -- that's his job after all -- I also got the sense that he'd be just as happy talking about bikes in perpetuity. Paul is a local guy, too, from SF, and we kinda-sorta went to the same high school (although I'm old enough to be his father). In my book, the local angle always helps.

Anyway, when I was ready to buy, I could've haggled for a better price, but to be truthful I just wanted to sign the paperwork and be done with it. I paid full price but the first service will be on the house. Hardly the deal of the century but I rode away a happy customer. Total time for the transaction: about an hour and a half, including a quick jaunt to my credit union for a cashier's check.

Erin, I'd wager that if you had arrived 30 minutes earlier or later, you would've had a totally different experience. One thing I've always liked about Scuderia is that they've always been woman-friendly. I've never quite understood why some guys scoff at women on motorcycles or feel threatened. Personally, I love it, heh-heh (just don't tell my GF). In any case, after reading Paul's responses to this thread, I think he's learned from the experience and will make revisions to his playbook.

But in the end it all worked out for you, and you now have a sweet KTM to enjoy. Speed safe, girl! :thumbup
 
I just met the new bike :love

They are for sure the dynamic duo!
 
Many dealerships (cars and motorcycles) won't negotiate over the phone or will tell you what you want to hear to get you into the store where, as you said, are now on their turf.

I bought a bike from Ace Motorsports almost entirely over the phone. I basically just had to stop in after work and sign the papers that were already prepared. No BS whatsoever. :thumbup
 
Totally agreed. I just thought I'd mention Ace since they were easy and pleasant to work with.
 
Thanks for sharing, I would have sent you to Tri Valley, or Cal Moto. Consider them for future service.

And I had a really crappy experience trying to buy a bike at Tri-Valley. :laughing

I guess you just never know how things are going to work out (or not).:dunno
 
I've bought multiple bikes from Motor Café over the years and it's always been a great experience. Good price, easy sale, no bullshit, parts discounts, and almost always solid service. Jose is awesome, but I thought he moved up to Finance and wasn't selling any more, no?
 
Scuds is a place I always want to believe in, but never quite feel good about. Not that your experience closes the books on that place for me, and I'm sure I'll spend money there again (I am an Aprilia owner after all) but buying a bike I'm not so sure about.

Glad you got the deal you wanted. Congratulations.
 
And I had a really crappy experience trying to buy a bike at Tri-Valley. :laughing

I guess you just never know how things are going to work out (or not).:dunno

I know, I would have phoned the owner personally had I known. The sales staff are somehow disconnected from the service staff and race support. :facepalm
 
Nice post Vato Laco:thumbup I've never even been to the shop, but I've worked in sales and I know it can be a really tough job, and I give respect to the salesman for voicing his side of the story, and the best part is there's a happy ending:ride
 
Erin, I'm really glad you got your 690, despite the shenanigans at Scuderia. It can still be hard to get appropriate respect as a woman in bike shops, dammit.

:ride
 
In my neck of the woods Duke 690's and SMC's sit for a long time. If it ain't and Enduro R people just don't want.
 
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