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Home warranty problems.

WeekEndWarrior

WeekEndWarrior

Shake and Bake
Joined
Feb 17, 2006
Location
Hollister.
Moto(s)
BMW
Name
Tim
Hello barf, not really sure what I’m looking to get out of this if it’s pure anger and venting or maybe some good solid advice. I Recently purchased a home with a pool. Not a new home just new to me. And of course like most real estate agents they always buy you a home warranty to which I added a pool and spa coverage to the policy. Well a few weeks ago the screen on the automated system started to fail so I called the warranty company and they unfortunately did not have a in network contractor so they asked that I find a out of network contractor which I did and they asked that I send the estimate to them for authorization and they will reimburse me. Fast forward a week I received a call from the authorization department stating the claim has been approved and they will cover the cost of repairs $2300 to be exact. Perfect. I called the contractor back tell him go ahead and he said ok yes he had spoken with them as well and was told it was approved.

Today I received a call from the warranty company saying the claim is being denied that they don’t cover automated system. And the work has already been done. You can only imagine how PO I am.
 
I think I'd pursue that a little further, especially if there were any record of the authorization.
 
Always email or text. If the company does not want to use email or text, follow up with a confirming email or text confirming the conversation. Many online sites (ATT, Comcast) only let you use a message system on their site. If so do a screenshot. A screenshot of Comcast saved me money.
 
Lately I've found warrantees are not worth the paper they are printed on.
 
Well I finally made it to someone that agreed with my side of the story here. They are stepping up and covering it. Now can anyone recommend a competent pool contractor?? Ugh.
 
It's really easy, you just take all the shit plugged into the old system and plug it into the new system. WTF kind of controller costs $2300? :wtf

I've actually enjoyed working on my pool equipment, fixed most/all of it on my own at various times.
 
mercurial said:
It's really easy, you just take all the shit plugged into the old system and plug it into the new system. WTF kind of controller costs $2300? :wtf

I've actually enjoyed working on my pool equipment, fixed most/all of it on my own at various times.
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No idea. I just know it’s wireless and it controls all 4 pumps, spa and pool, lights. Everything
 
wow you have 4 pumps? I only have 2, and one of them is just a booster to run the sweep. I have an inground spa too. You must have a totally massive pool, I hate to imagine your power bill.

The pool equipment industry treats the words "wireless" and "internet" as a license to rape your bank account.
 
mercurial said:
wow you have 4 pumps? I only have 2, and one of them is just a booster to run the sweep. I have an inground spa too. You must have a totally massive pool, I hate to imagine your power bill.

The pool equipment industry treats the words "wireless" and "internet" as a license to rape your bank account.
Click to expand...

Yea I didnt know what I was getting myself into... it’s huge, around 85,000gallons.
 
If you don't have them already, highly recommend getting photovoltaic solar panels to offset the pump power needs, will work like a charm with Gilroy weather.

Lots of things you can do to optimize your costs, and as I mentioned doing the work yourself is kinda fun once you get the hang of it. Mechanical in a similar sense to working on a bicycle or motorcycle. Feel free to pm me if you ever want some tips.
 
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