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IMPORTANT CHANGES TO CALSTAR/REACH FLIGHT CARE

A'sFan

Fred 'ReRun' Stubbs
Joined
Mar 13, 2007
Location
Alameda
Moto(s)
A Schwinn Cruiser with a Baby Seat!
Name
Jamie
Dear fellow racers,

I believe that I was the last racer from AFM to get the "premium travel" arrangements from the track to the hospital (Round 6/F1/Turn 8). I thought I would share with you my story since it might have a huge impact on you and your insurance.

In late June, I joined Cal-Star flight care for $40.00/year. At the time, their map showed all of of the areas of coverage and their reciprocal partners. For those of us who race AFM, we are principally concerned with both Enloe Hospital in Chico where T-Hill trauma victims go (Cal-Star is the aviation service that flies to Enloe) and Santa Rosa Memorial Hospital where the Infineon trauma victims go (Reach is the aviation service that flies to Santa Rosa Memorial). On their list of partners, Cal-star was listed as a reciprocal partner with Reach and visa-versa; likewise on the Reach website. In fact, the only reason I joined Cal-star v. Reach (since they were partners and they were the same price $40.00) was because the application process was more efficient at Cal-star so I chose them. At the time I figured it made no difference.

When I received my bill for my flight from Reach for service from Infineon to SRMH, I called Reach to alert them to the fact that I had Cal-star insurance and not to bill my insurance company (well I didn't really call them because I was in ICU, but my wife did.) I did not want to get stuck paying the deductable from Blue Shield when I was a member of the Cal-star program.

I was told by Reach that their reciprocation agreement with Cal-star had expired on June 9th and they were no longer partners. I called Cal-star and learned that I had joined Cal-star on June 23rd and indeed their partnership had expired on June 9th. I went back and reviewed the documents that were sent to me in the mail by Cal-star after I joined and sure enough, Reach was no longer listed as a partner.

I felt that I had a very strong argument to contest that since all of the marketing materials, including websites, leading up to my joining the program specifically listed one another as partners. Shame on me for not picking up in the fact that the list of partners had changed on the documents that they sent me AFTER I had joined. However, it is reasonable to assume that the list of partners that was in place when I joined would indeed be the same two weeks later when my paperwork arrived.

Ultimately I did not fight this because my medical insurance will pick up the tab. Since I have an annual cap on my deductible of $3K, flight or no flight, I am gonna pay the full $3K. So far my bills are nearly $350K and I have yet to go to acute rehab to relearn how to walk, which is over $10k/day...ouch. By the time I am fully recovered, my medical bills will eclipse $500K....thank god I have insurance!

I thought I would bring this to everyone's attention. If you are operating under the assumption that your Cal-star membership will cover you at Infineon or your Reach membership will cover you at T-Hill, you are in for a big surprise. I HIGHLY RECOMMEND THAT YOU JOIN BOTH REACH AND CAL-STAR SEPARATELY. For a minor $80 you are covered no matter which track you fall down at.

Truthfully, I might have made a huge oversight and this might have been all my fault. However, I am not an idiot and I figure if something like this could happen to me it could happen to other AFMers. You might want to revisit your documents and make sure you are covered at both tracks. And if you don't have coverage, may I remind you that the "premium travel" from Infineon to SRMH is $26K for 15 minutes of flight time these days. So perhaps you should forgo that carbon fiber fender and join both programs.

I never thought that I would need to be life-flighted. In fact, as many of you know from my BARF posts, I was going to leave directly after my F-1 race to go on vacation to a family reunion. We as racers frequently forget about the worst case scenario and the fact that they can happen to any one of us. I encourage you all, speaking from personal experience, to be prepared. $80 is nothing compared to a $26K.

All the best,
Jamie Keating AFM #165
 
I just joined Enloe this week thinking that I'm covered for my trackday at Infinion this Thursday. It is unclear to me now if I'm covered or not.

How does the trackday/race organizer know which service to call? If I have Enloe and if they call Reach/Calstar that is no beuno, yes? I have to receive any literature in the mail to verify.

Thanks for the post - you may have saved me 30k.:thumbup
 
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What I am saying is based on my experience, you WILL NOT be covered if you have an incident at infineon if you have Cal-Star. You will need to have REACH also. That was exactly my situation. I had Cal-Star and learned after the fact that it was not covered. The track does not call "your helicopter of choice." They have no choice. The area where the track is and the trauma center (in the case of Infineon it is Santa Rosa Memorial) has a contract with REACH. If you fall down at Infineon you are flying with REACH. Reach has its own insurance program for $40. You should join that as well as the Cal-Star.
 
Thanks Jaime, I think this should be sticky'ed in both trackdat and racering forums.....


B

I know there is already a sticky for Cal-Star in track days. I intentionally did not post that there because I am addressing racers. I am a track day instructor at PTT and I race. In my experience 99% of the "bad stuff" happens at the races and not the track days. Don't get me wrong, track day people need to know this as well, but I was worried that if I put this post in the track day sticky none of the racers would look there. I will let one of the mods figure out the best way to handle the situation and they can move the post wherever they think it is best placed.
 
Does Enloe no longer have agreements with Cal-Star and Reach? I just renewed without checking. A couple of years ago you were covered by all three if you were signed up with Enloe.

Edit: Looks like Enloe covers Enloe and Cal-Star. Reach is only partnered with some outfit in Oregon. Thanks for the heads up.
 
Attached is a link to Cal-Star's brochure. According to them they reciprocate with any Member or AAMP (association of air medical programs). Also below is the link to Reach. They make no mention anywhere that I can find that they are a member of AAMP. They list their only reciprocal partner as Cal-Ore Life Flight of Western Oregon. Trust me when I say, that Cal Star and Reach used to list one another as partners. They no longer are.

When you are in a serious accident, you are not in a position to say, "hey can you call Cal-Star for my helo ride." I am not even sure that the EMT that orders the flight even has a choice. I think that the helo that flies is dictated by the trauma center in the area where you are racing.

http://www.calstar.org/

http://www.reachair.com/membership/
 
Does Enloe no longer have agreements with Cal-Star and Reach? I just renewed without checking. A couple of years ago you were covered by all three if you were signed up with Enloe.

Edit: Looks like Enloe covers Enloe and Cal-Star. Reach is only partnered with some outfit in Oregon. Thanks for the heads up.

Enloe is covered by Cal Star. Enloe is the trauma center in Chico that you go to if you get a boo boo at T-Hill.

Reach is the flight service for Santa Rosa Memorial which is where you go if you get a boo boo at Infineon.

What I am saying is that your Cal-Star/Enloe membership will not help you if you are air lifted from Infineon. That is precisely what happened to me.
 
It did for a long time though, right?

I'll be sure to send some money Reach's way this week.
 
Wow, thanks a lot for the update! I joined Enloe a while back when all 3 had reciprocity. I will definitely join Reach as well.
 
It did for a long time though, right?

I'll be sure to send some money Reach's way this week.

it did when I joined and i think if you look at the sticky on the trackday forum you will find it did.

I am not 100% positive on all of this. Is all I am saying is two things:

1) My Cal-Star Enloe membership was worthless when I was airlifted from Infineon in August 1, 2010

2) I recommend that you all research it yourselves to make sure that you are sufficiently protected. The best that I can tell, they are not partners. I might be wrong, but then again see item #1 above!
 
2) I recommend that you all research it yourselves to make sure that you are sufficiently protected. The best that I can tell, they are not partners. I might be wrong, but then again see item #1 above!

Will do:thumbup. Again - thanks for the heads up, and sorry to hear about your injuries.:wtf
 
There are quite a few helo riders during trackdays as well. Rember that for every race weekend, there are 4-8 trackdays. I think the both the trackday guys and racers would benefit from your info. I would hate for somebody to overlook the changed coverage and have it ruin thier financial lives for the next 5 years (25K-35K for a cool ride they probably won't remember)

Brian


I know there is already a sticky for Cal-Star in track days. I intentionally did not post that there because I am addressing racers. I am a track day instructor at PTT and I race. In my experience 99% of the "bad stuff" happens at the races and not the track days. Don't get me wrong, track day people need to know this as well, but I was worried that if I put this post in the track day sticky none of the racers would look there. I will let one of the mods figure out the best way to handle the situation and they can move the post wherever they think it is best placed.
 
There are quite a few helo riders during trackdays as well. Rember that for every race weekend, there are 4-8 trackdays. I think the both the trackday guys and racers would benefit from your info. I would hate for somebody to overlook the changed coverage and have it ruin thier financial lives for the next 5 years (25K-35K for a cool ride they probably won't remember)

Brian

I updated the sticky in the trackday forum and I started a new thread linking back to this one. If that is too much I will let the mods consolidate it.
 
Reach is the most frequent air responder to Infineon, they're the red birds. I've seen them at T Hill too.

The first part of the year, Enloe still had recipro with Reach, though CalStar did not. Enloe WAS the way to go, at least for a year or two. This spring, Enloe told me that they had recipro "for now" with Reach, now Reach only lists one partner in OR and extreme NorCal.

Sorry you found out the hard way, thanks for the heads up, this is a total game changer.
 
this is a total game changer.

I don't mean to get on my soap box here but please endulge...I have been through a lot over the past 5 weeks, I am fully medicated so that by itself earns me the right to run my mouth without recourse and my bills are nearing the $500K mark (I am insured). I sincerely want to make sure that AFMers are financially protected.....

Say you are insured and you have a little mishap at the track and the EMTs make the call for an air lift. If they are being overly cautious and you get to the hospital and thank god your injuries are not as serious as suspected. You just won yourself a huge deductible payment on your medical transportation. Now imagine this...precautionary or not, you get an airlift and you have no insurance. Either way, for the cost of joining every damn flight care program in Northern Calif. is looking pretty cheap about now.

I don't know about you guys, but I pay $450/set of tires and I burn through a set each race weekend and on occasion two rears.........yet it took me until my third season of racing to join the flight insurance for 40 friggin' dollars. I think this is a must do for all AFMers and perhaps frequent track-dayers too.

I don't mean to preach, but I ride a lot because of my association with PTT and AFM and I never for a second thought it would ever be me who be taking the "express train" off the track. :2cents
 
Thank you for taking the time to post, and sorry for all the medical bills. One day at a time is all you can do. Hang in there.

Hope you are healing up well.
 
I just joined Enloe this week thinking that I'm covered for my trackday at Infinion this Thursday. It is unclear to me now if I'm covered or not.

How does the trackday/race organizer know which service to call? If I have Enloe and if they call Reach/Calstar that is no beuno, yes? I have to receive any literature in the mail to verify.

Thanks for the post - you may have saved me 30k.:thumbup

I'm in the same boat as you...just sent in my check last week after procrastinating for a year (really, how hard is it to write a check and mail it in a self addressed, pre-stamped envelope?). Now will sign-up with Reach. Hoping they have an on-line application and registration option.

THANK YOU A'S FAN for bringing this to our attention. I was making my decision based on old info. Not cool.
 
I think there ought to be some clarification on what the $40 premium per year takes care of. I looked into the coverage after the fact, I crashed back in late 05 and sustained major injuries as a result. I wasn't "racing", I was negotiating some twisty roads in Berryessa when it happened, I believe it was either Reach or Calstar who flew me the ten minutes/ten miles to Santa Rosa Memorial. The bill was $10K, my insurance paid $8K so I was responsible for $2K out of pocket. The point is the $40 fee ($25 back then) entitles you to waive the deductible or out of pocket expense, it doesn't cover the whole amount.

My bill I suppose was typically high, in the neighborhood of $300K for four days in ICU and a couple in a regular room. They had a treatment/surgery plan ready to go, but allowed me to go home instead and get operated on by local specialists. I had one procedure there, that was a probe though the groin in order to stop a blood vessel that ruptured around the pelvic area. The bleed was caused by a pelvic fracture. These kinds of injuries have to be watched carefully, before you know it you can bleed out due to the numerous blood vessels and arteries in and around the pelvis. I have no idea what my total bill was, it must have been a boat load since I had three more operations after I got home.

Make sure your insurance coverage protects you, if not don't ride or race. At least now if your under 26 you can go back on your parents policy if their policy is better than what you have.
 
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