It's funny.... everyone questions: "Where are the cops when I need them?" but they don't want cops around all the time. They want them around ONLY when they are wanted.
It always amazes me when we get a report of a possible DUI driver, and right as soon as we get into position, the follower stops following, turns off, goes home, or something like that. If people can take the time to call in a possible DUI driver, but not help us actually catch them. Can't be bothered I guess.
People don't like being on hold with dispatch for long periods of time, then get funds, more funds, dedicated to 911. For the bay area, all 911 calls, cell phone calls, go to the Golden Gate Communications Center (CHP). That's a lot of 911 calls. Add to the fact that there are people who call 911 for all sorts of reasons... for example: directions, complaints, weather conditions, crack calls, false reports of accidents, and so on. If I remember correctly, dispatch is required to answer 95 percent of 911 calls within 10 seconds. When you have the volume of calls, with the lack of personnel to answer them, along with the number of bogus calls, yeah, you'll have to wait sometime.
If it's that important to you to call, then have a little patience.
If people want change, effect change. Anyone can sit back and complain.