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Even flagship brick & mortars suffer customer service issues.

not what I said,
I would pay an employee more for good work. I'm not going to pay an employee more for doing a bad job. If I accept a job at minimum wage, my employer is going to get my best. If an employee is going to base the amount of work or the quality work he does base on his pay, then I can't use him.
That kind of attitude is why our economy is fucked sideways.

You're not exactly inspiring your employees to do a better job if they know that they aren't going to get rewarded for it.
 
Let me be clear, more pay is an incentive but it is not always the solution.
I've worked with people making over $25 an hour, who felt they weren't getting paid enough to bust their ass's. I'm retired now, but have been working since I was 15 years old. Never did I tell myself I wasn't getting paid enough. I accepted the job at the pay offered, and in order to make more money, I excelled in my work and the raises came naturally. If I got a raise it was for my performance, not so I would do a better job.:thumbup

I've discussed this ad nauseum wiy my dad, who was an HR exec for 30+ years and is now a consultant for several large companies in his retirement. In a nutshell:

More pay = more interest in the job
which = deeper skillsets/work ethic/retention
and = lower turnover of quality employees

More pay doesn't increase the work from current employees. It does, however, increase the interest of candidates which, in turn, allows you to be more selective of the people you hire. Higher pay also improves retention - if they can't easily find better pay elsewhere, they are disinclined to leave (unless their manager sucks, in which case, almost no amount of money will keep them). So.... you get better employees up front with a longer shelf life if you pay more. But, people love that short dollar over the long 5er
 
Let me be clear, more pay is an incentive but it is not always the solution.
I've worked with people making over $25 an hour, who felt they weren't getting paid enough to bust their ass's. I'm retired now, but have been working since I was 15 years old. Never did I tell myself I wasn't getting paid enough. I accepted the job at the pay offered, and in order to make more money, I excelled in my work and the raises came naturally. If I got a raise it was for my performance, not so I would do a better job.:thumbup

I don't think the issue is so much that people aren't willing to work hard, as if you are paying low wages the good workers won't even bother to apply. I would work just as hard at that $25/hr job as my current job, but the reality is that a place paying $25 an hour will never see my resume.

Employment is really high right now, getting even reasonably competent people at retail wages must be almost impossible around here.
 
I'm with you, if there were two like job openings and one paid more than the other i would definately apply for the higher paying job. when it comes to offering more pay to new and unproven employees, I can't judge the shops because I don't know their budget. Easy to say pay them more at the start, but its sometimes not that simple.
I don't think the issue is so much that people aren't willing to work hard, as if you are paying low wages the good workers won't even bother to apply. I would work just as hard at that $25/hr job as my current job, but the reality is that a place paying $25 an hour will never see my resume.

Employment is really high right now, getting even reasonably competent people at retail wages must be almost impossible around here.
 
How do you know there was a lack of training? Like I said, the junior sale rep made a mistake. It happens.

Sounds like the sales rep either lied or was too lazy to bother checking inventory. Either one shouldn't be rewarded with a sale, screw them.
 
Conclusion:. Got the jacket today. 3 days, free shipping from Philly.
A far cry from the "few weeks from Italy"

IDK I might actually send off an email to whoever the head cheese is at the store just for feedback sake.

....aaaandd scene.
 
I'm all for "supporting a local economy", but I'm not going to pay MORE for less service and convenience. If brick and mortar stores want to stay relevant they need to provide SOMETHING of value that online stores don't. In today's world, the world of only stocking low budget garbage gear and poor customer service, they really don't.

Oh I get it man. I don't either. It's like these B&M shops are TRYING to lose customers.

This right here is the crux of the whole issue for me.

At this point we have all accepted that Brick and Mortar stores can't compete with online retailers in terms of price and inventory; it's just not possible. You are gonna pay a little more and they may not have what you need in stock. That's old news.

But the B&M stores have something that the online retailers can't, and that is face to face interaction with the customer.

Stellar, over the top, customer service should be the competitive advantage that traditional retailers leverage to get people in the door and spending more for the same products. Except they aren't. They are completely blowing it. Like, you would think the guy at the parts counter would be super knowledgeable and offer some insight that you can't read on a web page. But instead he barely knows his product line and orders the wrong fucking part...
 
Not to change the direction of this thread, I worked at Road Rider the last 7 years before it closed. I had a young guy come in, wanting to change the pitch and gearing on his bike based on what he had read on some forums. I spent an hr schooling him on gearing and chain pitch. I quote him a price for a chain sprocket kit. He proceeds to pull out his phone and tells me he can get the same set up for $xxx. So I get him a better price than what he showed me and I could have it for him the next day. Well with tax my price was $5 more than his internet price. So even with all my knowledge and pricing he told me he would buy it on line because it was cheaper. My knowledge did nothing to make a sale. So how do you compete with that?
Selling it cheaper and getting it faster:rolleyes
 
I would be extremely hesitant to make damning statements about an entire store based on a single interaction that the employee attempted to rectify. Absent egregious problems, I usually give a place a couple tries.
 
Respect to the OP for not throwing the name of the store out.

:cool

Enjoy your new jacket.
 
Not to change the direction of this thread, I worked at Road Rider the last 7 years before it closed. I had a young guy come in, wanting to change the pitch and gearing on his bike based on what he had read on some forums. I spent an hr schooling him on gearing and chain pitch. I quote him a price for a chain sprocket kit. He proceeds to pull out his phone and tells me he can get the same set up for $xxx. So I get him a better price than what he showed me and I could have it for him the next day. Well with tax my price was $5 more than his internet price. So even with all my knowledge and pricing he told me he would buy it on line because it was cheaper. My knowledge did nothing to make a sale. So how do you compete with that?
Selling it cheaper and getting it faster

To be fair, that's the type of person that leaves negative (0/5 star) reviews of a product on the website because UPS damaged it or they didn't understand what the product is used for.

At my last moto-related job , I ran the e-commerce side of the business. We had a few negative reviews of TechSpec because the releasable adhesive.....wasn't a permanent adhesive :wtf :rolleyes

Let's also not forget the irate customer that went off on us, the exclusive us distributor of a certain Italian exhaust brand, for not honoring the warranty for the pipe he ordered from an eBay re-seller in Italy.

"Why didn't you buy it from us?"
"Because it was too expensive"
"Well, what you saved should cover the replacement, yea?"
"Not even close"
...US retail less 20% off didn't sound too bad to him after that. :ride
 
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not what I said,
I would pay an employee more for good work. I'm not going to pay an employee more for doing a bad job. If I accept a job at minimum wage, my employer is going to get my best. If an employee is going to base the amount of work or the quality work he does base on his pay, then I can't use him.

Sure, nobody is debating that there are lazy workers out there, but I think that the difference between our ages is at the core of our difference of opinion.

Don't forget that you grew up in an entirely different economy and culture from what we have today:

- When you started your career, a college degree was a big deal on a resume. Today, a college degree is practically required, even for entry level jobs.

- When you started your career, the gap between minimum wage and cost of living was MUCH closer than it is today.

- When you started your career, you weren't competing with automation and outsourcing like we are today.







Never did I tell myself I wasn't getting paid enough.[/QUOTE]


Well yeah, you grew up in a stable and affordable economy.


I accepted the job at the pay offered, and in order to make more money, I excelled in my work and the raises came naturally. If I got a raise it was for my performance, not so I would do a better job.:thumbup


That's honorable, but the reality is that this type of thing is growing much more sparse in the modern workplace. Especially in retail roles, workers these days are considered to be expendable, and for the most part, the reward for doing a good job is more work, not more pay.

4/5 of the last promotions and pay increases were given to me by myself - by getting a better job. Even after exceeding every single goal that was set out in front of me, my employers have rarely if ever rewarded my efforts in a suitable way. Hell, in 2015, I was solely responsible for improving a department's profits from $30,000 a year to $750,000 a month - they promoted me up a rank and gave me a raise from $52,000 salary to $56,000 salary. I accepted a job offer 2 weeks later for $75,000 salary.

This is why pay is so critical in a modern age. Expecting a company to reward you fairly for your efforts is rapidly growing extinct, and given the exponential cost of living, many people in younger generations are taking jobs simply because they are desperate to pay bills - not because they think the pay is fair.
 
If I felt I wasn't getting paid enough after proving that I was worth more I would also move on.:thumbup In reference to working as a parts guy, If I had a diploma from a college, I wouldn't be looking for a job as a parts guy, unless i was planning on looking elsewhere in the meantime, which would not be fair to the employer who wants to hire and train an employee fot the long term. My original post had to do with the parts business and my 35 years in my main job. I can't comment on any other careers out there. I understand the economy change over the years. I remember getting paid $1.65 and hour at my 1st job, I remember getting paid $400 a month when I first entered the Marine Corps, and I recall getting paid $5.65 starting pay at the job I retired from. I didn't complain about pay at any of those jobs. I feel your pain about not being rewarded for your hard work. I was in a union, it it sucked that I was doing twice the work of someone getting paid the same as me and nothing I could do about it. Thats the way life is in some companies. Bottom line if you're not willing to give your best for an agreed pay, don't take the job, look elsewhere.
One more thing, I may not have grown up in this economy, but my kids did and they didn't have it as easy as you think I had, but they are doing just fine with the attitude of giving their employers their best, regardless.
It's the right thing for a company to pay their employees what they are worth, but its also up to the employee to live up to their pay.
Sure, nobody is debating that there are lazy workers out there, but I think that the difference between our ages is at the core of our difference of opinion.

Don't forget that you grew up in an entirely different economy and culture from what we have today:

- When you started your career, a college degree was a big deal on a resume. Today, a college degree is practically required, even for entry level jobs.

- When you started your career, the gap between minimum wage and cost of living was MUCH closer than it is today.

- When you started your career, you weren't competing with automation and outsourcing like we are today.







Never did I tell myself I wasn't getting paid enough.


Well yeah, you grew up in a stable and affordable economy.





That's honorable, but the reality is that this type of thing is growing much more sparse in the modern workplace. Especially in retail roles, workers these days are considered to be expendable, and for the most part, the reward for doing a good job is more work, not more pay.

4/5 of the last promotions and pay increases were given to me by myself - by getting a better job. Even after exceeding every single goal that was set out in front of me, my employers have rarely if ever rewarded my efforts in a suitable way. Hell, in 2015, I was solely responsible for improving a department's profits from $30,000 a year to $750,000 a month - they promoted me up a rank and gave me a raise from $52,000 salary to $56,000 salary. I accepted a job offer 2 weeks later for $75,000 salary.

This is why pay is so critical in a modern age. Expecting a company to reward you fairly for your efforts is rapidly growing extinct, and given the exponential cost of living, many people in younger generations are taking jobs simply because they are desperate to pay bills - not because they think the pay is fair.[/QUOTE]
 
I used to get great service at Road Rider in San Jose. They were an exemplary shop that was hurt by the online retailers.
 
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I got my "dream job" busted my ass because of personal pride and it was how I was raised. Company defaulted my pension after promises that they would never do so. That's the day I stopped caring about the company.

Mad
 
Me calling local moto store: Do you have any Valentino Rossi #46 merch?

Chick answering phone: Who's Valentino Rossi?

Me: Tell your boss the guy who just called wouldn't spend a dime there if he was court ordered to do so because of your question to his question.

Hangs up.

If I owned a moto related business that would be my first question to all those I interviewed. I get you OP. I get you.
 
Im pretty sure you're talking about the D store. I had a similar experience a few years back. I looked far and wide for a Guy Martin AGV corsa replica in my size. I called them beforehand and they confirmed they had the helmet and model in my size, except I rode from Sacramento to buy it. I got there, and the sales associate was really smug about it and basically admitted that its better to get me into the store with a little white lie to get me to try on other helmets because "it didnt sound like your heart was set on that exact model over the phone". I damn near punched the guy in the nose.

"It's available." - What a dishonest salesperson says to get you in the store.

I've had similar experiences with online retailers, so it's not peculiar to B&M stores.

Unfortunately, retail sales gigs that used to be well-paid jobs are now staffed with people who are already looking for a better job. Wouldn't you, if you were getting paid shit per hour or shit-per-sale commissions, commuting 75 miles a day, getting a 75 dollar parking ticket once a week, and paying 3000 a month for a bedroom in a house full of overworked-underpaid people like yourself....in Stockton?

I got into the car business as a sales person in '85, and made over 150K in my first year, a few years later, I was a GM, making a few grand more, close to 200K. By the time I exited the business, most sales people made shit and execs were the only ones making a living. It's all about shifting the wealth upward, or crudely put, fucking the little guy so a few people can make bank.

What's the answer? Organize.
 
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I don't understand why the store didn't ring you up, and had the item shipped to your door overnight.
 
Me calling local moto store: Do you have any Valentino Rossi #46 merch?

Chick answering phone: Who's Valentino Rossi?

Me: Tell your boss the guy who just called wouldn't spend a dime there if he was court ordered to do so because of your question to his question.

Hangs up.

If I owned a moto related business that would be my first question to all those I interviewed. I get you OP. I get you.

Hmm, having worked in a motorcycle parts and equipment store for 12years and managed one for 4, I have to say that your standard for doing business is a bit nonsensical.
I get where you are coming from, but as a manager looking to hire help I'm mostly interested in someone that can pass the drug test first and foremost. Much harder to do than I initially expected. Also I will take a girl who knows nothing about bikes that I can train as long as she is punctual, has people skills and takes her job seriously overall over somebody that is in to bikes but lacks in all other more important aspects for running a business.
Also, again from my experience in the business, most youngsters that work at those jobs tend to be in to dirtbikes and MX. As such there isn't much fault for them not automatically knowing who roadracers are.

I remember some guy making a scene in the store I was working on because I didn't know what a "brake snake" was for his dirtbike when I was just a sales person in my early 20's. He insulted me and the whole crew and stormed out swearing he will never do business with such amateurs again.
I was club racing with CCS at the time and had been a motorcycle only commuter for about 4-5years. I but was still very newbie to dirtbike riding.

Long story short, you probably should reconsider your standards. Just my opinion.

btw, in case anyone wonders what a "brake snake" is
5837.jpg

It's a cable that connects your brake paddle to the frame to keep debris from jamming it.
 
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