Having problems with local dealership......

[Chris707]

alright i will, and the problem was not temporaliy fixed they made the leak WORSE, after one week of having the bike back , i looked at the oil pan and the leak was there, so i wiped it off and went for ride, let it sit for 10min and it was there IMMEDIATELY it wasnt that bad before


like said there nice guys , but there whole policy on working on "comebacks" isnt very good, like said im gonna call them on Tuesday and get a clear answer , when it will be looked at

 

[Blankpage]

How much money have you paid them so far?

 

[Chris707]

so far 494bucks, they of course told me when they tear it apart i wont pay for diagnosis

he told me if it ends up being the water pump seals, then we could work out a deal that makes him and me happy whatever that means, he did say it wont be another 500bucks



the first seals they replaced the first time around were bad(they even showed me it) , he must of installed the new ones wrong becuase the leak was worse after the fact

 

[budbandit]

Tony, did you know that in English the Dollar Sign ($) goes before the number?

Like this: $500.

If you do it like this, 500$, it is wrong, but it does give the post a light scent of FOB and a tinge of exotic "not from around here".

Now, getting back on topic, it can be very frustrating dealing with dealers. Were you closer to the South Bay I would say get in touch with Rob at Evolution.

 

[Cdgskater]

take it to Sportbike Dynamics in Petaluma. Alan will not fuck you...he gets shit done. He is a little more expensive then a shitty dealer shop...but you get what you pay for...

 

[Chris707]

Tony, did you know that in English the Dollar Sign ($) goes before the number?

Like this: $500.

If you do it like this, 500$, it is wrong, but it does give the post a light scent of FOB and a tinge of exotic "not from around here".

Now, getting back on topic, it can be very frustrating dealing with dealers. Were you closer to the South Bay I would say get in touch with Rob at Evolution.

alright cool i hope i dont have to pay 500$ again

 

[Chris707]

take it to Sportbike Dynamics in Petaluma. Alan will not fuck you...he gets shit done. He is a little more expensive then a shitty dealer shop...but you get what you pay for...

yeah heard lots of good things about SD, why doesnt he post on barf anymore?



and independant costing more than a dealer? i doubt that? dealers are pretty damn expensive thats the whole reason to go to independent because there known to be less than dealers

 

[TheRiddler]

If a shop screws up my stuff, I don't complain about it online. I complain about it to the shop. FWIW, I've never been to Mach 1, but I've only heard good things about them.

But I do everything myself.

 

[stoltzf4]

The phone works both ways.

The difference is he payed them $500 to pick up the phone. Good luck with the repairs OP.

 

[Chris707]

If a shop screws up my stuff, I don't complain about it online. I complain about it to the shop. FWIW, I've never been to Mach 1, but I've only heard good things about them.

But I do everything myself.

they know there in the wrong and when i brought it back to them 2wks ago they apologized, and i cant call them and complain becuase they been closed since saturday and of course all dealers are closed sunday and monday


there nice guys like said and are honest and even told me it could be there mistake when installing it, but as you can see there timing on getting back on "comebacks" is pretty awful, i just hope they can finally fix this problem ive had this 05 r1 for less than 1000 miles :/ :/ just bought it end of may and bikes been at mach 1 for 90 percent of the time ive owned it

 

[panthera]

Personally, I think if you have to bring your bike back in for the same problem, you should be bumped to the front of the line. No wait.

^^^^for sure!!! If you already paid, you should get to the front of the line. No excuses. They f-ed up. Their problem to solve. Keep us posted. If it is as you state, I hope they go out of business just like all the other shops in the Bay Area that have failed. I have no simpathy. They cannot do their jobs right, they end up in the unemployment line. Most shops are not worth sh#t. Haven't found any to be truly honest.

 

[Ozymandias]

Speaking as someone who uses Mach 1 (and Powersports) rather religiously, I've never had a problem with any service and support from them. As a matter of fact, I just picked up my FZ from them on Thursday from a bent rim and new tires. Yes it's a busy time of year and they are swamped for the staff they have. I think they've also had some service staff changes recently so it might take the new people a bit to get into the swing of things.

First, thing I wanna mention... it's kinda bad form to name a shop without at least giving them a chance to make it right. I once did something similar and didn't even name the shop and in retrospect I felt like an ass over it.

Second, Jeff Leggitt is a great guy. If you call or go in and ask to talk to him he'll be happy to work with you to make it right.

Seriously though, I can understand the frustration but as you said yourself it is the height of the riding season, the economy is kinda screwed up and as I mentioned there's new staff on top of that. While it sucks that you're out $500 and your bike still leaks there is always a reason for things. Oh and $500 is actually not a bad price considering a new pan and pump gasket were installed. Just talk to Jeff. I'm sure he'll work with you on it. He's been in business for years and you don't stay in business if you don't take care of your customers. Particularly in a smaller town like Vallejo with all these cities just a few miles away.

 

[Ozymandias]

^^^^for sure!!! If you already paid, you should get to the front of the line. No excuses. They f-ed up. Their problem to solve. Keep us posted. If it is as you state, I hope they go out of business just like all the other shops in the Bay Area that have failed. I have no simpathy. They cannot do their jobs right, they end up in the unemployment line. Most shops are not worth sh#t. Haven't found any to be truly honest.

Really? That's kinda harsh considering you've probably never dealt with them. Jeff (and Mach1) are actually pretty big supporters of our sport. I hope the company you work for goes out of business. I've never heard of them or know what you do but... hey, it's along the same lines, right? I'm guessing you're perfect and have never made any kind of mistake, right? Have you ever been responsible for OTHER people's mistakes? The OP has yet to talk to the owner of the shop to try and make it right yet. I agree that if he already paid he should go to the front of the line but hoping they go out of business for 1 mistake?

 

[panthera]

Really? That's kinda harsh considering you've probably never dealt with them. Jeff (and Mach1) are actually pretty big supporters of our sport. I hope the company you work for goes out of business. I've never heard of them or know what you do but... hey, it's along the same lines, right? I'm guessing you're perfect and have never made any kind of mistake, right? Have you ever been responsible for OTHER people's mistakes? The OP has yet to talk to the owner of the shop to try and make it right yet. I agree that if he already paid he should go to the front of the line but hoping they go out of business for 1 mistake?

I have made mistakes. The difference is, if I make a mistake, I will correct it before I touch anything else. Thats called "customer service". And you think that $500 for a repair is pretty good? Looks as if he was charged and the leak is still happening. OP keep us informed. Dont want to take my bike to any shops that I think will rip me off. Thats why I take care of almost all of my repairs. Cant say any shop that I have gone to has done right by me. Just my experience. Im sure there is a good, honest shop somewhere. Just dont know where.

 

[Chris707]

Speaking as someone who uses Mach 1 (and Powersports) rather religiously, I've never had a problem with any service and support from them. As a matter of fact, I just picked up my FZ from them on Thursday from a bent rim and new tires. Yes it's a busy time of year and they are swamped for the staff they have. I think they've also had some service staff changes recently so it might take the new people a bit to get into the swing of things.

First, thing I wanna mention... it's kinda bad form to name a shop without at least giving them a chance to make it right. I once did something similar and didn't even name the shop and in retrospect I felt like an ass over it.

Second, Jeff Leggitt is a great guy. If you call or go in and ask to talk to him he'll be happy to work with you to make it right.

Seriously though, I can understand the frustration but as you said yourself it is the height of the riding season, the economy is kinda screwed up and as I mentioned there's new staff on top of that. While it sucks that you're out $500 and your bike still leaks there is always a reason for things. Oh and $500 is actually not a bad price considering a new pan and pump gasket were installed. Just talk to Jeff. I'm sure he'll work with you on it. He's been in business for years and you don't stay in business if you don't take care of your customers. Particularly in a smaller town like Vallejo with all these cities just a few miles away.

like i said the mach 1 ppl are SUPER NICE, but YOU wouldnt be slightly ticked when you paid 500$ bring your bike back, and they just PUT YOUR BIKE ON THE BACK BURNER???????????? just think about that, you paid hard earned money to get a problem fixed? and when its not fixed you kinda expect them to get on it WITHIN THE WEEK? now its the third week

like i said i work as a lube guy at a automotive dealership, and whenever comesbacks come in WE GET ON IT ASAP EVERYTHING else is dropped , it shows that we take pride in our work and if something is wrong we get on it fast


now look at my situation i bring it back and its been 3weeks does that show any sort of pride in your work? or pride in customer satisfaction? by just throwing it on the back burner? sure they got other appointments to fulfill but when you have a customer that has paid half a grand and then brings it back TRY and get on it at least within the week,




you say i shouldnt name the shop and give them a chance but 3weeks to get on a comeback is ridiculous , i have nothing against THEM , they are professional/nice and are honest even the tech told me it might be his fault when re-installing the seals , what i am BASHING ON is there PROCEDURES on customer comebacks are awful, have you had to take your bike back in after a repair?


so you would BE OK WITH THIS? paying 500$ bringing it back and them not starting on it for almost a month? you would just say to yourself "ahh its ok its the height of the riding season" my guess? nope you would expect them to get on it ASAP, im calling them tomorrow and kindly asking when will my bike be started on its been 3wks and i thought that since i paid already that my bike would at least get worked on within a week not damn near a month

 

[nakedape]

He didn't say that Ozy, I did, but OK. You have to give it time and not overreact to a weird problem that isn't a straight repair. Don't fucking worry! As many have said, the shop is a qualified, honest group of enthusiastic riders in a tight economy wanting to make it right. Give them the chance to do so before flinging shit and seeing what sticks.

PS: Don't take it to Alan. As stated by Cdgskater, he is more expensive than dealers. If money is an issue, stay with Mach 1.

 

[nakedape]

Dammit Tony, I didn't read your response before I replied. It's not a comeback like a faulty repair, YET. It's an ongoing process and possibly a misdiagnosis based on one tech changing to another, as Ozy pointed out. Give it time man, and research the problem yourself so you know more about it before assuming that they are being lame.

 

[Chris707]

k thanks for your advice naked, yeah mach 1 is 90 bucks an hour while alan is a little bit more


and i work at a automotive dealer anything that the customer pays for and then comes back for the same thing that was supposdely fixed is called a comeback


it SHOULD NOT be a on-going process , its suppose to be fixed right the first time, not come back and re-open the whole damn oil pan again and then again and then again, its suppose to be diagnosed right the first time

like i said in my first post, when i brought it in june, they SHOTGUNNED diagnosed the oil leak and said it was a oil pan gasket, 4 days later when installing the new gasket they called and said no its not the oil pan gasket but the water pump weep hole, thats the whole point of paying for the diagnosis is to tear apart the bike and see whats wrong, instead they just looked at the leak and assumed that hole in the middle of oil pan was part of the oil pan gasket, im not gonna lie i thought it was going to be the oil pan gasket to, ive done research and the r1's use the most stupidest water pump/oil pump system there both connected in the oil pan and have a bunch of seals

 

[Chris707]

but like i said i work at a dealer SHIT HAPPENS, MIS DIAGNOSIS happens, everyone makes mistakes no ones perfect


when they called me and told me they were wrong about the oil pan gasket i told them "shit happens its ok" becuase i understand working inside a shop, WHAT i dont understand is there lack of getting back on a repair thats been paid for and is not repaired and actually leaking worse, THAT is the only part i dont understand


i doubt my bike went from another tech to another tech thats just dumb shop practice im sure that the guy that worked on my bike worked on it the whole time, becuase we talked after the first repair when i took the bike out and he showed me the seals he replaced

 

[nakedape]

Well there you go Chris. It's a jacked up system on the R1 and they are working around it. Since they are a Yama dealer (last I checked when I had my FZ and lived there), hold their feet to the fire and make sure it comes out right.

Try to remember (oil and lube guy!) that they have to drain, seal, refill, and test each repair attempt. It's not a bolt on.