TheRobSJ
May lose 10mm sockets if distracted
I understood completely about the importance of the freshness with In n Out in this situation. As a work from home person and chronic delivery service app fiend, I wish I could just get some delivered to my door.
It's still hard to wrap my brain around it a bit though. Their concern is freshness but with their drive-through lines always backed up, what's the difference between somebody picking up an order and delivering it over someone picking it up in the drive through to bring home?
The difference is that they know that what is being handed to the customer is the freshest possible product. You’re encouraged to consume it right there. Do you know of any other fast food chain (other than Sonic whose food is such trash it really doesn’t matter if it’s fresh or not) that asks “will you be eating in the car today” when you order at the drive thru? They know they have to do to go orders to stay in business, but they will make sure that you are the one in control of how fresh it is. For example, I have actually watched on the little map of a Doordasher make the pickup 1/4 mile away (yes I was that lazy) and instead of coming right to me, they took a little tour of the area. Presumably making stops for other orders. All the while my order was getting cold
So I imagine In & Out wants to eliminate this wild card of are you first or last on your delivery person’s loop situation. They only want to deal directly with the customer. They gave it to you fresh. If your drive home took 45 minutes and your double double is now just a gelatinous mound of yellow and brown substance, that’s on you and you can’t blame a delivery service that sort of was acting as their agent.

I understand not trusting mothafuckas with your food though.

